Anti-Social Behaviour

Anti-Social Behaviour (ASB) is defined in the Housing Act 1996 and the Anti-Social Behaviour, Crime and Policing Act 2014 as conduct that has caused, or is likely to cause, harassment, alarm or distress to any person.

  • conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises or
  • conduct capable of causing housing-related nuisance or annoyance to any person

ASB can include a large range of behaviours that are unacceptable and impact the lives of those living or working nearby. Some of these unacceptable behaviours are listed below:

  • domestic abuse
  • physical violence
  • verbal abuse, harassment, intimidation or threatening behaviour
  • vandalism or damage to properties
  • prostitution, sexual acts or kerb crawling
  • criminal behaviour
  • misuse of communal or public areas

Hate Crime

A hate crime is defined as 'Any criminal offence which is perceived by the victim or any other person, to be motivated by hostility or prejudice based on a person's race or perceived race; religion or perceived religion; sexual orientation or perceived sexual orientation; disability or perceived disability and any crime motivated by hostility or prejudice against a person who is transgender or perceived to be transgender.'

Hate crime can fall into one of three main types: physical assault, verbal abuse and incitement to hatred.

If you, or someone you know, might be in immediate danger please call 999.

How to Report ASB or a Hate Crime

If you, or someone you know, might be in immediate danger please call 999.

If you are not in immediate danger, the best way to report ASB or a hate crime is via our dedicated ASB & Hate Crime form

You can report ASB by phone on freephone: 0800 9170839 or 020 8996 4200 from Monday to Friday 8 am - 5 pm or email:

Support Services

Below are a number of specially trained agencies who provide support to people who have experienced ASB, crime or hate crime:


Community Security Trust 

This service provides 24-hour support and advice for victims of anti-Semitic hate crimes in the UK. 

Call 0800 032 3263



This 24-hour service gives you the power to report crimes anonymously. 

Call 0800 555 111


Equality and Human Rights Commission  

This service provides support and advice on discrimination and human rights issues.

Call 0808 800 0082



This service provides support and advice for LGBT+ people experiencing sexual violence, domestic abuse or hate crime.

Call 020 7704 2040 (London) or 0800 999 5428 (National), Monday to Friday from 10am - 5pm.


Stop Hate UK 

This service works alongside local strategic partnerships to tackle hate crime and discrimination, encourage reporting and support the individuals and communities it affects.


True Vision 

This service provides support and advice about hate crime and how to report it, including a reporting facility if you don’t want to report the incident directly to the police.


Victim Support 

This service provides 24-hour support and advice for victims and witnesses of crime and antisocial behaviour.

Call 0808 168 9111

About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

Find out more About Us