Homeowners

We have more than 900 leaseholders and shared owners. We have a dedicated leasehold team who are responsible for managing your home, rent and service charge.  

As a homeowner, you are responsible for everything within the demise of your property, with the exception of pipes and drains that may serve other properties.

As your landlord and/or freeholder we remain the owner of the building and the land it stands on. We are responsible for the maintenance and repair of the structure and exterior of the building. Your lease agreement sets out these rights and obligations. 

If you would like to report a communal repair, please do this through our Repairs Form.

Below you will find useful information for homeowners.

  1. image-service charge-new-min.jpg Your Service Charge
  2. image-responsible-min.jpg Homeowner Responsibilities
  3. image-so.jpg Shared Ownership BE WEST
  4. image-lease-min.jpg Extending your Lease
  1. image-staircasing-new-min.jpg Staircasing
  2. image-selling home-min.jpg Selling your Home
  3. image-buidinginsurance-min.jpg Building Insurance Information
  4. image-cladding.jpg Major Works & Section 20
About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

Find out more About Us