Your repair responsibilities

These repairs are your responsibility and will not normally be carried out by us.

» Bathroom floor coverings (less than 30 years old)
» Kitchen floor coverings (less than 20 years old)
» Re-glazing of windows
» Chipped baths, sinks and wash hand basins
» Pest control of ants, mice, rats or fleas (we are responsible for pest control in communal areas)
» Damage to front door (unless supported by a crime number)
» Damaged bath panels
» Replacement of bath or sink plugs
» Washing lines
» Loose internal door handles
» Blown fuses
» Built-in wardrobes
» Toilet seats inclusive of all fittings
» Shower hoses and curtains
» Replacement of light bulbs and fluorescent tubes of all kinds, shaver lights and battery operated smoke alarms
» Starter motors for strip lights
» Door bells
» Cupboard catches and hinges
» Internal decorations
» Television aerials (except for communal aerials on estates)
» All works associated with tenants being locked out of their home. For example getting access or replacing locks and keys
» Bleeding radiators
» Draught excluders to doors and windows
» Garden maintenance, including patios (not in communal areas)
» Additional security
» Clearing blocked kitchen sinks, hand basins, baths and bidets
» Clearing blocked external gullies (drainpipes)
» Maintenance to all outbuildings, including sheds
» Maintenance of trees and bushes in individual gardens
» Laminate flooring
» All repairs associated with the tenants’ defective domestic appliances
» All repairs caused by tenant misuse, neglect, damage and/or the same caused by visitors and family. 

If we carry out these repairs, you will be recharged as this is fairest for all our residents.

For more information, please download our guide.