Your repair responsibilities
These repairs are your responsibility and will not normally be carried out by us.
» Bathroom floor coverings (less than 30 years old)
» Kitchen floor coverings (less than 20 years old)
» Re-glazing of windows
» Chipped baths, sinks and wash hand basins
» Pest control of ants, mice, rats or fleas (we are responsible for pest control in communal areas)
» Damage to front door (unless supported by a crime number)
» Damaged bath panels
» Replacement of bath or sink plugs
» Washing lines
» Loose internal door handles
» Blown fuses
» Built-in wardrobes
» Toilet seats inclusive of all fittings
» Shower hoses and curtains
» Replacement of light bulbs and fluorescent tubes of all kinds, shaver lights and battery operated smoke alarms
» Starter motors for strip lights
» Door bells
» Cupboard catches and hinges
» Internal decorations
» Television aerials (except for communal aerials on estates)
» All works associated with tenants being locked out of their home. For example getting access or replacing locks and keys
» Bleeding radiators
» Draught excluders to doors and windows
» Garden maintenance, including patios (not in communal areas)
» Additional security
» Clearing blocked kitchen sinks, hand basins, baths and bidets
» Clearing blocked external gullies (drainpipes)
» Maintenance to all outbuildings, including sheds
» Maintenance of trees and bushes in individual gardens
» Laminate flooring
» All repairs associated with the tenants’ defective domestic appliances
» All repairs caused by tenant misuse, neglect, damage and/or the same caused by visitors and family.
If we carry out these repairs, you will be recharged as this is fairest for all our residents.