1. About us

    1. News
      1. SBHG Staff Blogs
    2. Our history
      1. Awards
      2. 50 years of SBHG
    3. Governance and Board
      1. Executive team
    4. Corporate Strategy & Future 50
    5. Accreditations and memberships
    6. Value for money
    7. Publications
      1. Resident Annual Report
      2. Buzz
      3. Tenant handbook
    8. Policies and Strategies
    9. Privacy Notice
    10. Corporate information
    11. Legal information
    12. Data Protection

  2. Resident Services

    1. Pay your rent online
    2. Frequently Asked Questions
      1. Customer Service FAQ's
      2. Repairs FAQ's
      3. Home insurance FAQ's
      4. Estate cleaning FAQ's
      5. Resident FAQ's
      6. Paying rent FAQ's
      7. Landlord FAQ's
    3. Website forms
    4. Resident newsletters
      1. COVID-19 resident update November 2020
      2. COVID-19 resident update October 2020
    5. Resident Voice Scrutiny Panel
      1. Resident Voice Scrutiny Panel person specification
      2. Our Resident Voice Scrutiny Panel explained
    6. Money management
      1. Rent and money matters
      2. Universal Credit
      3. Housing Benefit
      4. Benefits
      5. Home contents insurance
      6. Personal Independence Payment
      7. Other sources of help
    7. Update contact details

  3. Community services

    1. Building homes
    2. Debt and welfare benefit advice
    3. Supported accommodation for young people and young mothers
    4. Sheltered homes for elderly
    5. Townmead Community Nursery

  4. Coronavirus hub

    1. Coronavirus updates
    2. Financial support
      1. Financial support form
      2. Rent increase
    3. Advice and useful links
    4. Supplier payment processes
    5. Risk assessments & COVID action plan

  5. Health, safety & well-being hub

    1. Fire safety
      1. Smoke detectors & fire alarms
      2. Stay Put policy
      3. Fire risk assessments
    2. Cladding information
      1. Cladding FAQs
      2. Fire wardens & change in fire policy
    3. Gas safety
      1. Gas safety & what to do if you smell gas
      2. Carbon monoxide safety
    4. Electrical safety
    5. Lifts
    6. Water testing
    7. Asbestos
    8. Well-being hub
      1. Connect with other people
      2. Be physically fit
      3. Learn new skills
      4. Give to others
      5. Pay attention to the present moment

  6. Repairs hub

    1. Report a repair
    2. Immediate repairs
    3. Repair responsibilities

  7. Buying a home

    1. Re-sales

  8. Careers

    1. Vacancies
    2. Volunteering
    3. Apprenticeships
      1. Apprenticeship case studies
    4. Why work for us?
    5. Equality and diversity
    6. Applicant Privacy Notice

  9. Contact Us

    1. Website forms
    2. Official complaints

  10. Residents handbook

    1. Welcome
      1. Welcome content 1
      2. Confidentiality and how your data is used
    2. Property maintenance
      1. When do you replace kitchens and bathrooms?
      2. Property test 1
    3. Repairs
      1. How do i report a repair
      2. Appointments
      3. What is an emergency repair?
      4. Landlord repair responsibilities
      5. Tenant responsibilities
      6. Cyclical maintenance
      7. How do I report a communal repair?
      8. Which repairs are recharged to me?
      9. How do I report an aid or adaptation to my home?
      10. Most common repairs
      11. What to expect from our repairs service
      12. What we expect from you
      13. Compensation for service failure
      14. Monitoring our repairs service
      15. Delays
    4. Your tenancy
      1. What to do if a tenant dies
      2. Pets
      3. Being an SBHG tenant
      4. A guide to your tenancy
      5. Standards for your new home
      6. Moving into your new home
      7. Change to my household
      8. Ending my tenancy
      9. Moving out
    5. Paying your rent
      1. Claiming Benefits
      2. Rent arrears
      3. Paying your rent guide
      4. MySBHG – your online rent account
    6. Contact us
      1. Ways to contact us