Publications

Our newsletters and customer guides provide useful advice on our services and your home.

For more information on these publications, or if you would like to receive a copy of them by post, email the communications team or phone us on 0800 917 0839.

Resident leaflets and publications

  1. Domestic violence [pdf] 622KB 
  2. HIAA Disabled Facilities Grant [pdf] 1MB 
  3. HIAA improvements to your home [pdf] 1MB 
  4. Self help debt pack [pdf] 776KB 
  5. Anti-social behaviour [pdf] 827KB 
  6. Your guide to the bedroom tax [pdf] 282KB 
  7. Volunteer handbook [pdf] 4MB 
  8. Apprentice prospectus [pdf] 3MB 
  9. Best Chance Into Housing [pdf] 1MB 
  10. Best Chance Into Training [pdf] 311KB 
  11. Best Chance Into Wellbeing [pdf] 69KB 
  12. Best Chance Into Work [pdf] 1MB 
  13. Gas safety leaflet (2017) [pdf] 378KB 
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About your home

Both our tenant and leasehold handbooks are available as PDFs.