Services to support you now the furlough scheme has come to an end | News

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Social Heart, Business Head, Local Impact

New COVID restrictions take effect from Monday 13th December. For the most part, our services will remain unaffected, our customer and repairs teams will be working as usual. However, due to the amended restrictions more of us are having to work from home. This means that customers who would like to meet with us in person in the office must book an appointment in advance.

Services to support you now the furlough scheme has come to an end

In Spring 2020 the Government introduced the Furlough scheme to help employers avoid making their employees redundant during the lockdown. The Furlough scheme has come to an end on 30 September 2021.

Now the scheme is closed, it is possible that some employers may need to make redundancies or cut hours. We encourage customers who may be struggling with finances, lost their job or are unable to make regular payments to contact us as soon as possible or as soon as their circumstances change.

Whether you have been able to return to work or facing redundancy, we want to let you know that we have a range of services available to support you through this difficult time.

Benefits and Universal Credit

It is vital that you are aware of all the support available. We always advise seeking help and applying for benefits without delays to ensure you are able to backdate any claims to financial support you and your family.

With the £20 Universal Credit uplift scheme coming to an end on 6 October 2021, it is still beneficial to apply for Universal Credit, but also keep them up to date of any changes in your finances, for example working extra or less hours.

If this is the first time you are claiming Universal Credit, please call our team of Welfare Benefit Advisors on 0208 996 8900. They can guide you through the Universal Credit application process and help you maximise your finances by completing a benefit calculator.

Read more information on Universal credit here or use the benefit calculator.

Employment and Training

We have partnered with a number of employment and training providers in the local community to provide you with a service catered to your needs and requirements.

If you are interested in learning a new skill, experiences and building your knowledge, please contact the following organisations for a referral:

If are looking for a new job and finding it difficult where to start. The first step would be to speak with the Department of Work & Pensions to be assigned a work coach if you make a claim for benefits and help paying your rent and council tax. They can also help you with updating your CV or you can speak with someone about your options.

If you would like to do this independently you can visit these websites:

Health & wellbeing

We understand that if you are faced with the uncertainty of losing your job and are not sure where to turn, this can be a daunting time. You can visit these sites to offer some support:

If you have been made redundant or if your working hours are considerably reduced, please contact the Customer Relationship Income Managers at your earliest convenience on 0208 996 8874 or email

Your patch officer will offer you a payment plan, referral to Welfare Benefit Advisors or discuss external debt management providers to consolidate your finances.


Managing your debts

If you are struggling to pay your debts and need urgent support and advice, please contact the Welfare Benefit Advisors who can sign post you to reputable external agencies who can help you manage your finances and speak with your creditors.

If you would like to contact the external debt agencies independently, please follow the links below.


Find more information on our Welfare & Benefit Support page or on our Money Management page. 

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