Regulator of Social Housing’s regulatory notice | News

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Regulator of Social Housing’s regulatory notice

Following a self-referral we made in October 2019, The Regulator of Social Housing has concluded that Shepherds Bush Housing Group breached the Home standard in relation to electrical safety and asbestos safety testing.  This Home standard is one of seven standards that we need to meet as a housing association.

Last year we increased the robustness of our governance and assurance in relation to our landlord compliance functions. This led to us discovering some historic areas of non-compliance affecting some of our homes. We identified that there were around 200 communal areas in which we had not completed electrical safety checks and around 900 tenanted properties for which we could not evidence an electrical check having taken place. We also identified around 300 communal areas in which asbestos management surveys had not been completed.

CEO Matt Campion said: “The safety of our residents is our primary concern. Because of this we increased the robustness of our governance and assurance in relation to our landlord compliance functions. This led to us discovering historic areas of non-compliance. As soon as these issues came to light, in October, we self-referred to the Regulator.

“We immediately set in place a business-wide plan and processes to address this and minimise the risk of it happening again. The Regulator acknowledges our programme of work to address the issues.

“The Board approved funding to bring forward outstanding work, and additional resources around governance and risk management. We have a plan in place to complete all outstanding surveys and inspections by the end of March 2020. We will work closely with the Regulator as we do this.”

We apologise to any residents affected by this.

Of the asbestos surveys, we have 55 to complete where we could not get access to the properties.

Any individual properties still requiring an electrical check - many have been completed - have received an appointment letter from us. If any resident has any concerns, they can phone us on 020 8996 4200.

You can read the Regulatory Notice on the Regulator's website here.

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