Five minutes with Richard | News

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Five minutes with Richard

Richard Butlins our Debt Advice Supervisor

Richard and his team provide a free advice service for residents and other Housing Associations. The services they offer include: checking benefit entitlement, investigating benefit problems, representation at tribunals, assistance with all types of debts, negotiating with creditors and money management. Book an appointment to visit them or attend one of their weekly drop-in sessions.


1) What does your role involve?

Helping people with debts or problems with their benefits.

2) What skills are required for the job?

Patience, problem solving, caring about people, a sense of humour and a willingness to learn.

3) What do you most enjoy about your role?

The fact that we do make a real difference to people's lives. It's always nice to be able to give someone good news, and we get to do that often.

4) What’s your favourite thing about working for the Shepherds Bush Housing Group?

How friendly everyone is.

5) Do you have any advice for aspiring  advice caseworkers?

The Citizens Advice Bureau is always looking for volunteers to help give free advice. It's a great place to start learning and helping people in need. Or you're welcome to come and spend some time with us.

6) If you could meet any historical figure, who would you choose and why?

Rosa Parks. Because she helped to change the world by refusing to move.

7) If you were an ice cream flavour, which would you be and why?

Mint choc chip. It's my favourite!

8) What book are you reading right now?

The Underground Railroad.

9) If you were hosting a dinner party, who would be your ideal guest be and why?

Sister Michael from Derry Girls. She has the best lines and always says what everyone else is thinking.

10) Which decade do you love the most and why?

The 70s. I had a bright orange space hopper.

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