Coronavirus hub

Repairs and maintenance

We are operating a full repair and maintenance service, including planned and reactive repairs.

 

Estate services and estate visits

We are running a full grounds maintenance and cleaning services. We are also carrying out site visits and estate inspections to ensure our estates are safe, clean and well maintained.

 

Visiting your home

  • Our operatives will carry out a COVID risk assessment before visiting your home. If our team feel that a repair or visit cannot be completed safely, they will leave and we will reorganise this repair for a time and situation when it can be completed safely.  
  • Operatives will wear a facemask if requested. We encourage residents to wear a facemask if they wish to do so.

 

Source of help

There are many local sources of help which you can access here. If you consider yourself to be a vulnerable resident please call us so we help you get the support that you need.

 

Domestic abuse 

If you’re worried that someone might be affected by domestic abuse, we can - in complete confidence - put you in touch with organisations that can support people.

 

Financial worries

We know this is a difficult time and there will be financial worries for some people. If you are struggling, or you think your circumstances may change, please contact us as soon as possible. There are numerous ways we can help, such as deferred payments and/or payments in instalments.

 

Letting homes

We will continue to let our homes; during viewings staff will wear face coverings and maintain social distancing at all times. We will complete sign-ups digitally wherever possible.

 

Contacting us

Please contact us by emailing customer.service@sbhg.co.uk rather than phoning. This helps us focus our support on our most vulnerable and elderly residents. 

 

Registering on the SBHG portal

If you have not already done so, please register for the SBHG portal on our website. You can check your rent balance and make payments from your smartphone, computer, tablet or other device. 

 

Staying Covid-secure

We have complied with the government’s guidance on managing the risk of the virus and operating in a Covid-secure manner when we return to our offices. We have carried out Covid-19 risk assessments and have shared the results with our staff.

 

Collection of personal data related to Coronavirus

There will be instances where we may ask you to tell us if you are self-isolating, have or have had any symptoms of Coronavirus. This could be when you’re booking a repair or when arranging for one of our staff members to visit your property. We will only use this information for the purposes of ensuring the health, safety and wellbeing of our employees, contractors and wider communities.

We will process this information because we have a legal obligation to ensure the health and safety of our employees, tenants and contractors. We don’t keep this information for longer than necessary.

We will not disclose this information to anyone else unless it is necessary to do so to comply with any of our legal obligations or where there is a substantial public interest to do so. For example, we may in some instances have to approach Public Health England, or another relevant statutory body, for advice. Visit our full Privacy Notice to find out more information about how we handle your data and how to exercise your rights.