Report a repair
We want you to be comfortable at home. If something goes wrong and it’s our responsibility to sort it out, we will do everything we can to help. We have a short DVD which can help you report repairs more easily by giving us the right information so we can sort out your issue as quickly as possible. It's at the bottom of the page.
You can report a repair by filling in our online form emailing repairs.desk@sbhg.co.uk or by texting us on 07870 170933.
You can also phone us on 0800 0742130, 24 hours a day, seven days a week. If you have an emergency you must call us on this number.
Possible emergencies include:
• Burst pipes
• Blocked foul drain (possible recharge)
• Blocked toilet (only one in house) (possible recharge)
• Insecure door, windows or locks
• Water leak/burst
• External door/window insecure
• Broken window/external door (possible recharge)
• Leaking roof (water penetration)
• Slipped tiles or dangerous brickwork
• Emergency lighting
• No lights in kitchen, bathroom or stairwell.
All other calls will be prioritised.
| Out of hours emergency call-out |
Within 04 hours |
| Emergencies (priority 1) |
Within 24 hours |
| Urgent (priority 2) |
Within 05 days |
| Routine (priority 3) |
Within 20 days |
| Planned (priority 4) |
Within 60 days |
Find out what repairs are your responsibility.
Find out what repairs are our responsibility.
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