Reporting a repair
We want you to be comfortable in your home. If something goes wrong and it’s our responsibility to sort it out, we will do everything we can to help.
If you have an emergency repair you must report it by phone. Please call 0800 0742130, this phone number is available 24 hours a day, seven days a week. For examples of emergency repairs please see below.
If you need a non-urgent repair carried out in your home, you can report it to us in many ways.
Online Report a repair online
By phone 0800 0742130.
This line is open 24 hours a day, seven days a week. This is a freephone number from a landline. Calling 0800 is not free from a mobile, so you can still call 020 8996 4200 and select option two.
Normal working hours are 8am to 10pm Monday to Friday. At all other times the Emergency Repairs Service operates.
Email repairs.desk@sbhg.co.uk
By text 07870 170933
By post or in person to any SBHA office.
Emergency repairs
Possible emergencies include:
• Burst pipe or no water supply
• Blocked foul drain (possible recharge)
• Blocked toilet (only one in house) (possible recharge)
• Insecure door, windows or locks
• Water leak/burst
• External door/window insecure
• Broken window/external door (possible recharge)
• Leaking roof (water penetration)
• Slipped tiles or dangerous brickwork
• Emergency lighting
• No lights in kitchen, bathroom or stairwell.
• To offer the best service to all our residents, your call will be prioritised depending on its urgency.
| Out of hours emergency call-out |
Within 04 hours |
| Emergencies (priority 1) |
Within 24 hours |
| Urgent (priority 2) |
Within 05 days |
| Routine (priority 3) |
Within 20 days |
| Planned (priority 4) |
Within 60 days |
Find out what repairs are tenants' responsibility.
Find out what repairs are SBHG's responsibilitiy. |