 Anti-social behaviour (ASB) and hate crime
ASB and hate crime
We want to help build safe strong communities. We do not tolerate any form of anti-social behaviour (ASB) or hate crime against or from our residents. Reducing anti-social behaviour in Shepherds Bush Housing Association (SBHA) properties is a key priority for us.
What is ASB?
ASB is acting in a way which annoys a person living in a different home from you. There are many different definitions of ASB. We use the definition found in the Anti-Social Behaviour Act 2003 which says ‘conduct which is capable of causing nuisance or annoyance to any person and directly or indirectly relates to or affects the housing management function of a relevant landlord’ or ‘conduct which consists of or involves using or threatening to use housing accommodation owned or managed by a relevant landlord for an unlawful purpose.’
Hate crime is an incident, which is believed to have happened because of someone's race, ethnicity, colour, gender, sexuality, disability, religion, nationality or age.
Examples of ASB
•Abandoned vehicles or noise nuisance;
• Children creating a disturbance, shouting at passers by or damaging property;
• Drunken and disorderly behaviour;
• Annoyance or health risks associated with drug use or drug dealing;
• Rubbish in or around the property;
• Visitors ringing bells late at night or shouting/arguing;
• Unhygienic premises;
• Gardens left out of control;
• Repairing or storing a number of cars in communal spaces;
• Dog excreta;
• Upkeep of communal hallways;
• Abuse of staff; or
• Criminal activity.
What is not ASB? We do not usually consider everyday living noises to be ASB. Such noises include:
• Noise from washing laundry or dishes in adjoining properties;
• Noise from toilet use;
• Noise from people walking in adjoining properties;
• Noise from conversations in adjoining properties;
• Children playing during daytime hours/babies crying (indoors and outdoors); or
• Noise from closing doors or cupboards
Useful information to have when reporting ASB
There are some useful pieces of information that will help us to investigate your report. You should try to keep a note of the names of the people involved. If you do not know their names, make a note of what they look like or what they where wearing when the incident happened.
If you have reported the incident to the police, you should provide us with the CAD or crime reference number.
If the ASB is ongoing, a diary of any incidents that happen noting key dates and how it made you feel. You can download the sheets here, call our offices and request that they are sent to you or visit our Mulliner House office to collect them. You should make your diary sheets as detailed as possible. The more information the better.
We have two staff who specialise in ASB - Alan Bush and Mark Deane (pictured above). If you have any comments or suggestions regarding how we deal with ASB please contact us.
SBHA’s ASB policy
You can download our policy on ASB below. You can also ask for a copy of the policy to be sent to you.
For more information
Neighbourhood team
Tel: 020 8996 4222
Email: duty.officer@sbhg.co.uk |