Our Values

Shepherds Bush Housing Group's values underpin every element of our work. They are at the essence of what we do and how we do it.

We put the customer first
We care about the needs of our customers, both internal and external, as a priority. Our aim is to be clear, informative, creative and approachable in meeting everyone’s requests. We will think through problems and provide customer focused solutions.

We are passionate  We have enthusiasm and passion for our work, its quality, accuracy and timeliness. We are creative and committed to getting it right for each other, our customers and stakeholders. We want to be the best at all we do and for our passion and motivation to be real and tangible.

We are focused on performance  We will achieve excellent results and outcomes for each other and all our customers. We will develop capacity and skills to manage our business and inspire, motivate and manage performance. We will be efficient, pro-active and committed in our approach.

We respect others
We will show respect, openness and fairness in our work. We respect and celebrate difference and diversity. We treat people as individuals and value their contributions. Our services will reflect this difference and strive to meet the variety of needs that face us.

We have integrity
We must be reliable, trustworthy, responsible and honest in all that we do.

We are united   
We have a united approach to problem solving that calls upon excellent teamwork and communication. We will be united in our purpose and resolute in achieving our objectives together.