Customer Service Officer

Job Title
Customer Services Officer

Department
Housing Services

What I do
The role involves answering the customer service phone line. As the first point of contact for enquiries it is important to try and resolve all issues in that first contact, if not, we follow up enquiries once they have been transferred to other departments.

I cover the front desk which means I meet people face to face they often have enquiries such as; How do I pay my rent? How do I report a repair? How do I move into a property owned by SBHA? I explain any procedures they need to follow.
I also have a project that I work on which is the Tenant Contact Programme this offers low level support (such as filling in forms) to tenants who are vulnerable, elderly or disabled.

What I like most about my job
I like it when an angry/upset tenant comes in and I am able to help them. Afterwards they are really happy and grateful; a different person to the one who came in!

I also really like working with the customer service team. Even though the job can be can be pressured the team cheer each other up.