Making a Complaint

Shepherds Bush Housing Group aims to provide high standards of service to all tenants, leaseholders and other customers.

We realise that sometimes things do go wrong and while we will take every step to sort out problems, it is your right to complain if the service falls short of your expectations.

You can make a complaint in person to our offices, by telephone, by letter, or by email.

The guide to making a complaint tells you what to expect from us and sets out our service standards regarding response times.

You can also use this form if you wish to make a complaint.

The Complaint Form is provided in PDF format. You will need Adobe Acrobat Reader to view this form.